Wendy’s District Manager lashes out at Wareham in email to customer

A Wareham resident who complained about service at a Wendy’s restaurant said a district manager criticized the town and its residents in an email. Matthew Rose said he encountered appalling service at Wendy’s on Cranberry Highway on Aug 3 and had another bad experience at the same time. location a few days later. After the two trips, Rose complained to Wendy’s head office via email about the service she received. On Monday morning, he received an email from District Manager Keith Helger which not only shocked him but also angered and offended him. “Completely cruel,” Rose said. “(It) didn’t even address the issues that I told him.” The email states, in part, “This is no excuse, but the City of Wareham has little to no talent pool to recruit. This is an ongoing issue in this area.” We are constantly interviewing and hiring all qualified applicants. Unfortunately, these applicants are hard to find as most are recovering addicts, and we cannot hire them. is full of junkies and people who have no viable talent for working in a fast food restaurant – that’s beyond cruel, “said Rose. and do not reflect Wendy’s hiring practices. We are working hard to create a welcoming and inclusive environment in our restaurants and we will address this. appropriate way.

A Wareham resident who complained about service at a Wendy’s restaurant said a district manager criticized the town and its residents in an email.

Matthew Rose said he encountered appalling service at Wendy’s on Cranberry Highway on August 3 and had another bad experience at the same location a few days later.

After the two trips, Rose complained to Wendy’s head office via email about the service she received. On Monday morning, he received an email from District Manager Keith Helger which not only shocked him, but angered and offended him.

“Completely cruel,” Rose said. “(It) didn’t even address the issues that I told him.”

The email states, in part, “This is no excuse, but the town of Wareham has little or no talent pool to recruit. This is a recurring problem in this area.

“We are constantly interviewing and hiring all qualified candidates. Unfortunately, these candidates are hard to find, as most are recovering addicts, and we cannot hire them. “

Matthieu rose

Screenshot of an email sent by Wendy’s District Manager Keith Helger to Wareham resident Matthew Rose on August 12, 2019.

After receiving the email, Rose said he wasn’t looking for anything from Wendy other than an apology.

“To say that the town of Wareham is full of junkies and people who have no viable talent to work in a fast food restaurant is beyond cruel,” said Rose.

Wendy’s made the following statement to WCVB regarding Helger’s email:

“These comments are inconsistent with our company values ​​and do not reflect Wendy’s hiring practices. We work hard to create a welcoming and inclusive environment in our restaurants and we will address this as appropriate. “

At 5 p.m. on Monday, Rose said he had not received another message from Wendy’s and hopes the company is taking the situation seriously.

Daniel E. Murphy