Wendy’s District Manager blames city of Massachusetts for poor service
A district manager at Wendy’s in Massachusetts has come under fire after blaming poor restaurant customer service on the town in which he is located.
It all started on Sunday when Matthew Rose contacted Wendy’s head office to complain about two terrible experiences he had at Wendy’s in Wareham, according to Boston station WCVB.
Rose was shocked by an email he received on Monday from the District Manager Keith Edward Helger, who blamed the poor service on the city’s limited ‘talent pool’:
This is no excuse, but the city of Wareham has little to no talent pool to recruit. This is a recurring problem in this area.
We are constantly interviewing and hiring all qualified candidates. Unfortunately, these candidates are hard to find as most are recovering addicts and we cannot hire them.
Rose told WCVB the response was not only “completely cruel”, but “(she) didn’t even address the issues I told her.”
Rose wants an apology on behalf of Wareham.
“To say that the town of Wareham is full of junkies and people who have no viable talent to work in a fast food restaurant is beyond cruel,” said Rose.
HuffPost reached out to Helger and Wendy’s offices for comment, neither of them immediately responding.
However, Wendy’s released this statement to reporters:
These comments are inconsistent with our company values and do not reflect Wendy’s hiring practices. We work hard to create a welcoming and inclusive environment in our restaurants and we will address this as appropriate.
Rose, who has lived in Wareham for two decades, told the Boston Globe that the fast food chain has lost its business.
“Unless I know the store has changed for the better, I won’t be going there again,” he said.
But Helger’s beef with Wareham has been around for a long time, according to the newspaper.
Last year it appeared before Wareham Board of Health to respond to multiple complaints “concerning the cleanliness of the establishment”.
According to the minutes of the meeting, he ”said it is difficult to get help in the food chain.