Sassy pharmacist and polite pharmacist receive visit from district manager
You know the feeling. You’ve met your prescriptions, 1 of your techs is sick, and you can’t remember the last time you went to the bathroom. Just when you think things can’t get more difficult, the District Pharmacy Supervisor walks in.
Fear not, after tackling the common questions, the sassy pharmacist and polite pharmacist are back to help you with some of the more common issues that can arise in this situation. Supervisors: Do not be offended. This is all fun. Remember that you were also a pharmacist on the bench.
Question: How are you today?
Polite pharmacist: Things are a little crazy. How are you?
Sassy pharmacist: How am I going to do it !? Look around you.
Q: What can I do to help you be successful?
PP: We could definitely use more technical hours, if you can do that, please.
SP: You can grab the counter first, and then we can talk, but it’s going to take a while. Or take drive-thru first, then call the doctor’s office to switch to Humalog, then call that insurance to cancel a claim, then call another store to see if they have it in stock. Oh wait, don’t you have time to do this? Well I guess there is nothing you can do.
Q: Why are you so backed up?
PP: It’s Monday morning, and Jamal is sick today. We are doing our best.
SP: Because I don’t have a break, I held it all day! Now I am constipated!
Q: Do you have any questions for me?
PP: I’m fine thank you. Better get back to work; prescriptions are piling up.
SP: Yes, 2. What was the purpose of this visit? And how many times can I go out before I get fired?
Q: When was the last time you vacuumed here?
PP: It’s been a few days. We will do it tonight if we have time.
SP: I don’t even have time to eat; do you think I have time to sweep?
Q: Why are you exceeding your technical hours?
PP: It’s been very busy, and with flu season and all the extra work, we needed a few extra hours.
SP: Next question, please.
Q: I see that you are not up to date in your training?
PP: Oh really? I did not know. What am I missing? I’ll do that ASAP.
SP: I figured since I was still working on my own without any technical help, I assumed you thought I was overtrained and didn’t need any training
Q: Why is your queue 7 pages long?
PP: We have had a very busy day. Marta is sick, and these 2 other technicians are brand new
SP: Because you gave me no technical time
Q: Why did no one answer the drive-thru within 15 seconds?
PP: We went there as soon as we could along with everything else
SP: I assumed you was gonna get it, since you just stood there doing nothing
Q: Why did it take you so long to pick up the phone?
PP: I was waiting with insurance, I was talking to a doctor’s office, and Marta has 12 people in the queue.
SP: I am not an octopus. I don’t have 8 arms to answer more than one call at a time. Also, I was stuck at the drive-thru because we don’t have technical hours and I work alone the first 2 hours of the day, and to be honest I didn’t feel like answering the phone, because caller ID showed your name
Q: Why are there so many people in line for pickup?
PP: It is usually busy at this time of day. If we had more help, maybe we could get the line down faster.
SP Because you tell me about flu season, which is 5 months away and not helping the pickup line
Q: Why are you staying late? You should have enough time to complete your work before 9 p.m.
PP: There just isn’t enough time in the day sometimes, and I didn’t want to leave a mess for the next day
SP: Sorry, you cut our tech hours to zero, so I fell behind, since I was the only person answering the phone, working at the wheel and at the window, and filling in myself. I had to wear Depends because I didn’t have anyone to cover me even when going to the bathroom. Also, I love working here so much that I would think I would stay late and complete the 60 scripts still on the counter since we have no technical help.
Q: You got a “need for improvement” on your assessment and there will be no increase this year.
PP: Wow, this is disappointing. What can I do to change this for the next time?
SP: Sorry, I tend to take on a lot of extra responsibilities like going out the window, getting behind the wheel, calling insurance companies, calling for refills, and ordering every day because we don’t have to. technical hours. Since I have been so busy doing technician tasks, I have not been able to improve as a pharmacist
Q: Why haven’t you reached your flu shot quota?
PP: I’m not sure about last week, but this week is shaping up to be good!
SP: We didn’t hit our quota last year, and you increased it by 100 moves, so I don’t know why you thought we were hitting it this year.
Q: Why is it so complicated here?
PP: Sorry, we didn’t have time to clean up. We took care of our patients first
SP: It’s nothing. You should see what it looks like normally.
Q: Why are your sales down since last year?
PP: Many factors: less help leads to less patient satisfaction. Also, mandatory mail order, 90 day supply, etc.
SP: I was going to ask you the same thing.
This article is lovingly dedicated to Matthew Piskadlo, RPh. Matty, as he was affectionately known, the owner of Plymouth Park Pharmacy, passed away on April 22, 2018. As a pharmacist since 1967 and a pharmacy owner since 1974, Matty has never had to deal with visits from his supervisor of pharmacy. Matty was a wonderful pharmacist, loved by his entire community. I feel so privileged to have worked with Matty within his family of pharmacists. Matty had a heart of gold and was always a little daring. We will miss you forever, Matty.